Customer Service Notice:
Due to the ever-changing circumstances of COVID-19, this may impact the timing of your box delivery.
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Where is my order?
When will my box ship?
How long does it take to process my order?
Problem with my tracking details
Why did some of my items ship separately?
What is Customize?
How do I customize my box?
When do Add-Ons & Customize open?
I filled out my Personal Survey, does this mean boxes are customized?
Changes to my order
My order is shipping to the wrong address
Can I make changes to an order that I have been billed for?
Problem with my received order
Do you take returns or exchanges?
What do I do if my order is damaged during shipping?
I am missing an item from the box
I have a problem with a product I received
Billing / Shipping Schedule
Can I Skip My Next Box?
Corrections to In-Box Magazines