Shipping Delay Notice:
Due to COVID-19, members may experience shipping delays. Please expect up to 1 month for processing your order, plus an additional 5 business days for standard shipping.
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Where is my order?
When will my box ship?
How long does it take to process my order?
Problem with my tracking details
Why did some of my items ship separately?
What is Customization?
How do I customize my box?
When do Add-Ons & Customization open?
I filled out my Personal Survey, does this mean boxes are customized?
Changes to my order
My order is shipping to the wrong address
Can I make changes to an order that I have been billed for?
Problem with my received order
What is FabFitFun's Return Policy?
What do I do if my order is damaged during shipping?
I am missing an item from the box
I have a problem with a product I received
What is the Swap for Credit program?
Corrections to In-Box Magazines