A Note from the FabFitFun Founders on COVID-19
Dear FabFitFun Family,
At FabFitFun, our members have always been at the heart of everything we do. We understand the challenges that everyone will face with COVID-19 — and we are committed to continuing to bring you the benefits of your membership in the safest way possible. We started FabFitFun as a way to deliver happiness and well being to your doorstep and we hope that in this time of social distancing, we can come together as a community to support one another through conversation and kindness. Here are some ways we hope FabFitFun can be helpful:
Grow or Make New Connections. Join or start conversations in the Community Forum. So many of you have shared amazing stories of encouragement in the community and it’s a great place to make social distancing a little less isolating. Take a break from flipping through the news and connect with people all over the U.S., Canada, and the UK.
Invest In Your Well-being and Fun. For the next two months, we’re opening up our library of workouts on FFFTV to non-members as well – so tell a friend. Everyone can also try new dishes to cook or new drinks to mix. Use that facemask or body scrub or serum you got in the FabFitFun box. We can all take the time to focus on our physical and mental well being while at home.
All of us on the FabFitFun team will be doing the above and taking a few more actions at the FFF Team HQ and our warehouse facilities in accordance with recommended CDC guidelines:
- We’ve increased the number of cleaning and sanitation stations at our HQ and warehouse facilities. Please read our FAQ which will be updated as needed. We also encourage you to visit the CDC’s website for more information.
- We’re encouraging all team members to work from home unless it’s mission-critical for their jobs to be in the office.
- We are suspending any non-critical business travel for our employees and suspending any visits from foreign vendors to our office at this time.
It’s likely that this situation will continue to evolve in the coming weeks, but we take great comfort in knowing that in the midst of difficult times, we have the best opportunities to show up for each other in ways we never have before. All of us at FabFitFun have been uplifted by the social media messages our members have shared, thank you for brightening our day!
As always, thank you for being a valuable part of our FFF family. We’re in this together.
Katie, Michael, Daniel
We've identified some FAQ's from our members relating to their experience during this period. If you don't see the answer to your question, please contact our Customer Care team.
What happens if my order is shipping to a location that is temporarily closed?
Please try to update your address on your account before your order is billed. If it’s already shipped and you realize it's going to an address you don't have access to, follow the tracking number and contact your local post office who should be able to hold the package for pick up. Otherwise, contact customer care and our teams are happy to look into this further for you.
Are imported products safe to use?
According to the Centers for Disease Control and Prevention (CDC), currently, there is no evidence to support the transmission of the COVID-19 coronavirus associated with imported goods and we are not aware of any reported cases of COVID-19 in the United States associated with imported goods. We would encourage you to visit the CDC’s website and reach out to your doctor with any specific questions, and we, of course, will continue to be on the lookout for any developments that could impact our customers.
Will there be shipping delays?
Due to the circumstances surrounding COVID-19, our carriers are experiencing slight transit delays. We apologize for any delays in receiving your order and appreciate your continued patience. We are constantly monitoring any transportation issues related to these ever-changing times. Please keep an eye on your tracking information for carrier updates and any changes to your delivery time!