How do I cancel my membership?
If you would like to cancel your membership, you must do so before the next season's billing date. Otherwise, you will continue to be billed for the following Seasonal Box.
To cancel your membership, log in to your FabFitFun dashboard and follow this link. There are no cancellation fees. Canceling your account does not provide you a refund for any paid boxes, nor does it stop a pending charge. Your cancellation will go into effect for the following billing cycle.
Note: Annual Membership cancellation requests will go into effect at the end of the annual term. Annual Memberships prepay for 4 boxes and are non-refundable. You will have access to all the amazing membership perks until the end of your annual term even if you cancel before you receive all your boxes.
If you have any questions or would like to reactivate, reach out to our Customer Care Team here!
UK Customers Only
You have the right to cancel a Seasonal or Annual subscription and obtain a refund of your subscription by notifying us of your intention to do so within 14 days of your receipt of your first box. You can exercise these rights to cancel your subscription and obtain a refund by contacting our Customer Care Team at customercare@fabfitfun.com or 1.855.313.6267. Alternatively, you may fill out a cancellation form available here, and send it to our Customer Care Team at customercare@fabfitfun.com.
You must return your box in accordance with the instructions set out below no later than 14 days after you have notified us of your wish to cancel your subscription. You are responsible for returning the box to us and, unless the box is faulty, you will be required to pay for the cost of returning the box to us. You must return the box as follows: post the box at your expense to the following address: FabFitFun, Inc. ATTN: Customer Service Department, 14101 Pipeline Ave Chino, CA 91710 USA. You can find additional details in FabFitFun’s Cancellation, Return and Refund Policy here.
We will examine the box upon receipt and, provided that the box does not show signs of unreasonable use, we will provide a full refund. If the box does show signs of unreasonable use, we will notify you that a reduced amount will be available. We will refund your payment, by the original payment method, as soon as possible and no later than: (1) 14 days after we receive the box from you; or (2) (if earlier) 14 days after you provide evidence that you have returned the box to us. If we refund you the price paid before we are able to inspect the box and later discover that you have handled it in an unacceptable way, you will be liable to pay to us an appropriate amount.