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What do I do if my order is damaged during shipping?

Any missing, damaged, lost, defective, or wrong/incorrect item(s) must be reported within two (2) weeks of your delivery date. Please contact us and our Customer Care team will assist you with filing a claim and/or getting your items replaced.

UK customers please note that you have additional statutory rights with respect to refunds and returns. Click here to view the UK policy.

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  • Do you take returns or exchanges?
  • What do I do if my order is damaged during shipping?
  • I am missing an item from the box
  • I have a problem with a product I received

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