Attention FabFitFun Members:

Due to increased volume and impact of COVID-19, wait times to reach a Customer Care team member may be longer than usual. We appreciate your patience. Live Chat is the quickest option to reach us.

Shipping Delay Notice:

Due to the busy holiday season and COVID-19 safety guidelines, members may experience shipping delays. Please expect up to 1 month for processing your order, plus up to an additional 10 business days on top of standard transit times.

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I am missing an item from the box

Step 1: Check if any items may have been shipped separately.

If you are missing item(s) from your order there is a chance that they are being shipped separately! Click here for more info.

Step 2: Contact our Customer Care Team!

Any missing item(s) must be reported within two weeks of your delivery date. Please contact us and our Customer Care Team will assist you.

UK customers please note that you have additional statutory rights with respect to refunds and returns. Click here to view the UK policy.

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Articles in this section

  • Do you take returns or exchanges?
  • What do I do if my order is damaged during shipping?
  • I am missing an item from the box
  • I have a problem with a product I received

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