New Billing / Shipping Schedule
Starting with the Winter 2019 season, our billing and fulfillment schedule will be organized to maximize shipping efficiency and help prevent overlap between the various groups. We’ll have Select Access and All Access windows for Add-Ons and Customization.
*Select Members who ship in Bill Date 1 will not be able to Customize during All Access Customization as Select orders will have already begun to process at this point.
Select Access (Add-ons: Nov. 1-Nov. 5, Customize: Nov. 2-Nov. 5)
Select Members will have access to a Select-only Add-Ons & Customize window. Once the Add-Ons and Customize window close, they will then be billed and shipped.
Bill Date 1 includes (Nov. 7):
- Select Members
- Military addresses (APO/DPO/FPO) will automatically receive Select status and be in the first billing group
- New Select Members who became Select before Select Access close (i.e. upgraded to Annual, reactivated as Annual, or signed up as Annual)
Note: Select Members who do not participate in Add-Ons and Customization will still be billed and shipped in the Select Access window.
All Access (Add-ons: Nov. 14-Nov. 18, Customize: Nov. 15-Nov. 18)
Non-Select Members and members who became Select after Select Access window close will have access to All Access for Add-Ons & Customize. Select Members who had access to Select Access can continue shopping the Add-On sale during All Access with a shipping fee (see below). Once the Add-Ons and Customize window close, they will be billed and shipped.
Bill Date 2 includes (Nov. 20):
- Non-Select Members who purchase Add-Ons or add additional items to their Box during customization
- Non-Select Members who live in CA/UK/AK/HI/PR
- New Non-Select Members who signed up for the current season before All Access close regardless of Add-Ons or Customize participation
- New Select Members who became Select between Select Access close and All Access close (i.e. upgraded to Annual, reactivated as Annual, or signed up as Annual)
Select members who had access to the Select Access window will be able to continue shopping Add-Ons during the All Access window, but will be unable to purchase more than the max of the same item and will be subject to additional shipping fees as set forth below:
- US Orders: Shipping for orders over $25 is free! Orders under $25 incur a $5.95 shipping fee.
- Canada, Alaska, Hawaii, and Puerto Rico Orders: Shipping is $8* for orders over $25. Orders under $25 incur a $13.95* shipping fee.
- UK Orders: Shipping is $5* per order. Orders under $25 incur a $10.95* shipping fee.
*All prices are listed in USD. Any applicable taxes will be detailed in your FabFitFun invoice. Foreign exchange or transaction fees may apply for non US customers.
Bill Date 3 includes (Nov. 27):
Existing Domestic Non-Select Members who do not purchase Add-Ons and do not add additional items during customization.
Estimated Shipping Time-frame
Boxes typically ship within one month of successful billing.
As soon as your box leaves our California warehouse, you will be emailed a link with your tracking number so can keep an eye out for your box!
Estimated Transit Schedule
- US Boxes: 7-10 business days or 1-2 weeks after leaving our California warehouse.
- AK, HI, PR, UK & Canadian Boxes*: 9-14 business days or 2-3 weeks after leaving our California warehouse.
- APO/FPO Boxes: May take up to 45 days for your order to arrive depending on your location. While we will issue tracking details as soon as your order is shipped, tracking may not show any updates until it reaches its final destination.
*Customs clearance, International postal delays, and other factors can sometimes cause shipping delays for Canadian orders. If you have not received your order 14 business days after receiving tracking details, please contact customer care for assistance.