Billing / Shipping Schedule

Shipping Delay Notice: Due to the busy holiday season and COVID-19 safety guidelines, members may experience shipping delays. Please expect up to 1 month for processing your order, plus up to an additional 10 business days on top of standard transit times.

Our billing and shipping schedule is organized to maximize shipping efficiency and help prevent overlap between the various groups. Boxes typically ship within one month of successful billing. 
(See transit times)

Winter 2020

Bill Date 1 - November 4 

All Select Members

Select Members are shipped first and enjoy early access to Add-Ons and Customization for their box during the Select Access Window.

You have Select status if you:

• Signed up for or upgraded to an Annual membership
• Have a military shipping address (APO, DPO, FPO)

Bill Date 2 - November 18 

Members who fit one of the following criteria:

• New Select Members who signed up after the Select Access Window window
• Members who purchase Add-Ons or additional Customization products during the Seasonal Access Window
• Seasonal Members with a shipping address in Canada, U.K., Hawaii, Alaska, or Puerto Rico
• New Seasonal Members who prepaid in advance

Bill Date 3 - November 25

All remaining Seasonal Members

 

Sale & Shop Orders

Items purchased in an Edit Sale, Themed Sale, or the FFF Shop typically ship within two weeks of successful billing. (See processing timeline)