What do I do if my box is damaged during shipping or I am missing an item?

Any missing, damaged, lost, defective, or wrong/incorrect item(s) must be reported within 2 weeks of your delivery date. Please contact us and a customer care specialist will assist you with filing a claim and/or getting your items replaced. 

Please note content in boxes being shipped to Canada, Alaska, Hawaii, and Puerto Rico may vary from US boxes each season. Gift certificates and sponsored items included in some boxes are subject to shipping constraints of the issuing company.

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